Customer expectations are shifting rapidly, requiring service leaders to provide fast, personalized support across an ever-expanding range of channels.

To stay competitive, organizations must move beyond traditional models to embrace agentic service. By 2029, 80% of customer service interactions are expected to be handled by AI agents, offering the potential to reduce operational costs by up to 30%.

Through a unified, consolidated platform powered by Brilyant and Microsoft Dynamics 365, your business can redefine service delivery. Resolve issues faster, empower your representatives to focus on high-value problem solving, and ensure every interaction builds lasting trust.

What’s Inside the Infographic?

This resource details 10 strategic ways to transform your service delivery models using Microsoft Copilot, AI agents, and intelligent automation:

• Discover Customer Intent: Tailor solutions automatically as issues arise to supercharge self-service and assisted support.

   

• Knowledge Automation: Effortlessly turn chats, emails, and case notes into accurate, relevant knowledge articles.

   

• Proactive Needs Anticipation: Use AI-driven insights to trigger outreach and prevent escalations before they happen.

   

• Unified Contextual Experiences: Connect voice, chat, and email into one seamless journey so customers never have to repeat themselves.

   

• Intelligent Routing: Match inquiries to the best-suited representative based on specific skills, capacity, and full customer context.

Unified Service for Better Outcomes

Microsoft Dynamics 365 solutions – including Contact Center, Customer Service, and Field Service – do not operate in silos. Together, they form a flexible, AI-first platform that connects every team and workflow to drive better business results.

Download the full infographic to see how agentic service can help you scale your operations while deepening customer loyalty.

Don’t let fragmented systems slow down your service. Brilyant’s experts are here to help you deploy a unified platform that empowers every role in your organization to deliver smarter, faster interactions.

Contact Us today to schedule an AI service consultation.