In a competitive landscape, your service team’s ability to deliver fast, consistent, and personalized support is the ultimate differentiator. Brilyant, in partnership with Microsoft Dynamics 365, empowers your organization to move beyond manual case management to a proactive, AI-driven service model.

By integrating Microsoft Copilot and AI agents, you can eliminate friction for both your representatives and your customers, driving higher satisfaction while simultaneously reducing operational costs.

Empower Your Reps and Optimize Every Workflow

• Automate the Full Case Lifecycle: Allow AI agents to handle routine case creation, updates, and closures, freeing your reps to focus on solving complex problems.
  
  
• Supercharge Representative Productivity: Leverage Copilot to summarize complex cases, surface critical insights, and draft emails to help your team work faster.
  
  
• Achieve a 360° Customer View: Provide reps with instant access to complete customer histories and proactive recommendations for faster resolutions and upsell opportunities.
  
  
• Accelerate Onboarding and Resolution: Use AI-powered knowledge management to autonomously maintain a centralized knowledge base that guides reps in real time.
  
  
• Seamless Cross-Team Connectivity: Ensure faster resolutions by connecting your contact center to field service with a seamless handoff of case data.
   

Empower your supervisors with real-time insights into service quality across both AI-led and human-assisted interactions. By unifying data across channels with Microsoft Fabric and Power BI, your leadership can spot emerging trends and improve decision-making across every department.

Download the full infographic to discover how Brilyant and Microsoft Dynamics 365 deliver service solutions that are smarter, faster, and more efficient.